Privacy policy
Last updated: 01.01.2025
This Privacy Policy describes how TEA ONE SUPPLY (the "Site", "we", or "us") collects, uses, and discloses your personal data when you visit our site, use our services or make a purchase from teaone.ma (the "Site") or communicate with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of our Services, whether you are a customer, a visitor to our Site, or an individual about whom we have collected personal data in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using our services, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree to the terms of this Policy, we recommend that you do not access or use our services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, in particular to reflect changes in our procedures or to meet operational, legal or regulatory requirements. Any revisions will be published together with the date of the update, and we will take appropriate legal action accordingly.
How We Collect and Use Your Personal Information
In order to provide you with our services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as set out below. The information collected and used may vary depending on the nature of your interaction with us.
In addition to the specific uses set out below, we may use the personal information we collect to communicate with you, to provide our services to you, to comply with any applicable legal obligations, to enforce our terms of sale, and to protect and defend our services, our rights, and the rights of our users and others.
What Personal Information We Collect
The type of personal information we collect depends on how you interact with our website and your use of our services. By ‘personal data’ we mean information that identifies you, relates to you, describes you and/or can be associated with you. The sections below detail the specific categories and types of personal data we collect about you.
Information We Collect Directly from You
The information you provide to us directly when using our services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of our services require you to provide certain personal information directly. You have the option of not sharing this information, but this may restrict your access to or use of these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with our services ("Usage Data") using cookies, pixels and other similar technologies. This Usage Data may include information about your device, browser, network connection, IP address and other data and information relating to your use of our services.
Information We Obtain from Third Parties
Finally, we may obtain personal data about you from third parties, including vendors and service providers who collect information on our behalf, such as :
- Companies who support our Site and Services, such as Shopify.
- Support companies for our site and services, such as Shopify.
- Our payment partners, who collect the necessary payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, to fulfill your orders, provide the products and services you have requested, and to fulfill our contract with you.
- Online tracking technologies : When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All information obtained from third parties will be treated in accordance with our privacy policy. However, we accept no responsibility for the practices or policies of such third parties. To find out more, please consult the ‘Third-party websites and links’ section.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to allow you to submit feedback and comments.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, in particular to send you communications by e-mail, SMS or post about our offers, advertising and promotions. This may also include using your data to personalize services and advertisements on our site and on other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities. If you choose to use the services and open an account, you are and remain responsible for the security of your identification data. We strongly recommend that you do not share your user name, password or other access data with anyone. If you suspect that your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and to improve our services. This is in our legitimate interest to serve you better, to ensure the efficiency of our services and to maintain our commercial relationship with you.
Cookies
Like many websites, we use cookies on our site. For detailed information on the cookies we use in connection with the operation of our store via Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and services (including to remember your actions and preferences), perform analytics and better understand user interaction with our services, in our legitimate interest to administer, improve and optimize them. We may also allow third parties and service providers to use cookies on our site to better tailor the services, products and advertising on our site and other websites.
Most browsers automatically accept cookies, but you can configure your browser to delete or reject cookies via its settings. Please note that deleting or blocking cookies may adversely affect your user experience, and certain services, functionalities or features may not function properly or may be inaccessible. In addition, blocking cookies does not fully prevent the sharing of information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:
- Third-party suppliers and service providers who act for services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
- Business and marketing partners, including Shopify, to provide you with services and advertisements. Our business and marketing partners will use your information in accordance with their own privacy policies.
- At your request or with your consent, when you direct, request or consent us to disclose certain information to third parties, for example to ship products to you or through the use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- During a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants and/or similar requests), to enforce any applicable terms of service and to protect or defend our services, our rights and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes mentioned above in the sections "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We have no control over who will have access to the information you choose to share with others, and we cannot guarantee that these parties will respect your privacy or keep this data secure. We are not responsible for the confidentiality or security of any information you make public, or for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Data on Children and Minors
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
By accessing and using our services, you are deemed to have read the terms of this policy. They declare that they are of legal age to act on their own behalf and assume full responsibility for the information they choose to share with us or with third parties. You acknowledge and agree that you are solely responsible for your use of our services and for the consequences of any information you transmit.
As of the effective date of this Privacy Policy, we have no knowledge of “sharing” or “selling” (as those terms are defined in applicable law) any personal information about persons under the age of 16.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You have the right to request access to the personal information we hold about you, including details of how we use and share your information.
- Right to Delete. You also have the right to request the deletion of any personal information we hold about you.
- Right to Correct. You may ask us to correct inaccurate personal information we hold about you.
- Right of Portability. You may request a copy of the personal information we hold about you and request its transfer to a third party, in certain circumstances and subject to certain exceptions.
- Restriction of Processing: You can ask us to stop or restrict the processing of your personal data.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent.
- Appeal: You have the right to contest our decision to refuse to process your request. You can do this by responding directly to our refusal.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request.
In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the time limits set by the applicable legislation and subject to our processing times conferred by common rules of usage and custom.
Complaints
If you have any complaints about the way we handle your personal information, please contact us using the details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to challenge our decision by contacting us using the contact details below or by lodging a complaint with your local data protection authority after giving us a legal notice.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at admin@teaone.ma or contact us at TEA ONE SUPPLY SARL, Ferme Hassanine Dr Ouled Ali Ben Aiche Lmourabtine Commune Saada, 40170 Marrakesh, Morocco.